Volunteer Conduct

Dress Code

Dress appropriately and respect all parties, including beneficiaries and other volunteers.

Attire: Casual

Personal grooming: Neat hair, mask on at all times

What not to wear:

Do’s

Personal Values

Accept people for who they are.
Respect and treat others as being of equal worth.
Use words of encouragement.
Give them time to do each step.
Explain to them through demonstrations.
Prompt them to use their creativity.
Try to understand the beliefs and values of others.
Appreciate and value the differences between people.
Have a belief that we can make a difference, that no situation is hopeless.
Be realistic about what can be achieved without becoming cynical.
Be honest and trustworthy, and be a positive role model in others’ lives.
Understand others’ choices and lifestyles, and their right to make decisions for themselves.

General Interactions

Share knowledge in a respectful manner, while acknowledging the knowledge and experience of the members.
Conduct yourself as a positive role model, and as a representative of Social Gifting.
Be reliable and dependable – ensure that any arrangements made are honoured, but in the event that it is not possible, explain why.
Only contact respective persons at reasonable hours (communicate and clarify on what they will be).

Health and Hygiene

Individual responsibility and caution are necessary to protect volunteers and members, as well as their families.
If unwell, refrain from attending any meetings/sessions and do wear a mask if you have just recovered from any illness.
Practice good personal hygiene by sanitising/washing your hands regularly, especially after visits to the washroom, before and after food consumption (if allowed), and when providing first aid (if applicable).
No sharing of personal items such as towels, cups, bottled water, etc. All volunteers are to put on gloves during meal preparation or food handling.

Responsibility

Be punctual.
Commit time for volunteer work and meetings (applicable for regular volunteers).
Communicate issues and concerns promptly.
Carry yourself with integrity.
Maintain cordial relationships with the Social Gifting team and fellow volunteers.

Inform the respective supervisors ahead of time if you will be absent/late for engagements with beneficiaries.

Don'ts

Personal Values

General Interactions

Do not accept money or gifts from the beneficiaries’ families. If unable to decline, inform the staff about the item and who has given it. Similarly, we do not buy gifts for the crafters.
Do not go out of your way to buy, call or transport any members without seeking prior approval.
Do not overly reward the crafter with treats or incentives. We want to motivate the crafters with the correct motives.
Avoid showing favouritism.

Actions and Behaviors

Do not smoke, use alcohol or illicit drugs while on with the crafter and their family.
Do not abuse, neglect, exploit or harm families with non-traditional structures, such as single-parent families.
Do not make sexually suggestive comments to the crafter or family members, even as a joke.
Do not invite them into your home without prior permission from the staff.
Do not make any decisions for the beneficiary without prior consultation from Social Gifting.

Do not develop an inappropriate relationship with the beneficiary.